Privacy Policy

Effective Date: Effective Date: September 03, 2025

Hotelea (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, and platform.

1. Information We Collect

We collect personal information from both content creators and hoteliers through our website, onboarding forms, applications, and communication.

Information we may collect includes:

  • Name, email address, phone number

  • Social media handles and links to public profiles

  • Country of residence or business

  • Business name (for hotels)

  • Content preferences and past work (creators only)

  • Communication and feedback records

  • Payment or invoicing information (for paid collaborations only)

2. How We Use Your Information

We process your data to:

  • Facilitate the onboarding of creators and hotel partners

  • Match creators with hotel collaboration opportunities

  • Provide customer service and technical support

  • Maintain and improve our services and website

  • Send important updates, newsletters, or offers (with opt-out option)

  • Fulfill legal and contractual obligations

We do not sell or share your data with third-party advertisers.

3. Legal Basis for Processing

We collect and process your personal data under the following legal bases:

  • Your consent

  • To fulfill a contractual obligation (e.g., deliverables for a hotel campaign)

  • Legitimate interest (e.g., improving our services or communications)

  • Legal compliance, as required by applicable laws

4. Data Retention

We retain personal data only as long as necessary:

  • For the purpose it was collected

  • To comply with legal obligations

  • For future opportunities (unless you request deletion)

Creators and hotels may request deletion of their information by contacting us at privacy@byhotelea.com.

5. Data Sharing

We only share your information:

  • With internal team members (e.g., matching creators to hotels)

  • With collaborators (hotels may see creator profiles and vice versa)

  • With service providers (e.g., email or form systems) under strict confidentiality agreements

We never sell or rent your data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, disclosure, or alteration.

Your data is stored securely in trusted platforms, such as Google Workspace, Notion, and Stripe, all of which follow strict security protocols and encryption.

7. Your Rights

As a user based in the EU or any GDPR-compliant jurisdiction, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to processing for legitimate interest

  • File a complaint with your local data protection authority

To exercise these rights, email us at privacy@byhotelea.com.

8. Cookies & Analytics

We may use cookies or similar tracking technologies to enhance your experience and gather usage data. You can manage cookie preferences in your browser settings.

We also use services like Google Analytics to improve site performance — all data collected is anonymized and used for internal analytics purposes only.

9. International Data Transfers

If you’re located outside the EU, please note that your information may be transferred and stored in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify you of any significant changes.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 privacy@byhotelea.com

🌐 www.byhotelea.com